Returns are always free. You can return any items that you don’t like within 30 days after delivery, and we will refund you the full price. Nevertheless, we don't refund the shipping costs (if you order less than 2 products, otherwise it's free).

If you want to return your item/s, you can download your free return label here, or you can either send us an email at help@trydossier.ca, or you can write us on Facebook/Instagram.

If you'd like to return your item/s, we can only process this request once. So, you can return as many items as you'd like, but they must be sent in the same return package (under one return label).

Please note that a picture of the item is required for a return to be authorized (this step is included in the return request procedure).

Additional notes regarding perfumes

Keep in mind you are always welcome to test out all of our fragrances risk-free. This means you can open our full-size bottle, give it a test, and if you don’t like it, simply ship it back to us.

All returned orders will be sent directly to the following charity: Give Back Box.

Rather than discard barely-used perfumes, we donate our returned perfumes to Give Back Box. This non-profit organization collects items like our perfumes, as well as other discarded items from retailers and unwanted household goods from consumers. Together, these donations create an inventory of helpful items that various charities can benefit from to help carry out their mission (i.e., clothing for homeless shelters, uplifting perfumes for women’s shelters, household goods for families in need, etc.)

Give Back Box has collaborated with more than 60 charities in the USA, Canada, and the UK. We are proud to be one of their donors

First of all, you need to send the product back to us within 30 days of shipping. We will start the 30-day period from the date of arrival indicated on the tracking code. After this time, no returns will be accepted, and we will not be able to refund you.

You have 2 options:
- you can start the return process here.
- you can send an email to help@trydossier.ca so that we can help you out.

We have great news for you!

We’ve integrated Dossier Protection —a package protection solution—to give our customers the best possible delivery experience.

We do hope that never happens to you, but to be sure and stress-free, you can now protect your order against loss, damage, or theft that may occur during shipping by adding Dossier Protection at checkout.

If you add Dossier Protection to your order (with just a simple click at checkout), you can easily file an issue for a lost, stolen, or damaged package. The process is simple: you can report the issue at help@trydossier.ca and we will work with you to ensure you get the resolution you prefer: reorder or refund within 1-2 business days.

If your package is marked as delivered (stolen): you can file a claim with us that can be approved no earlier than 3 days and no later than 15 days from when it was marked delivered.

If your package is damaged: you can file a claim with us for damaged items, attaching photos of the package and item. You need to do that no later than 15 days from when the package was marked delivered.

If the package is lost: you can file a claim with us for a lost package that can be approved no earlier than 7 days and no later than 40 days from the last update.

For more information, please refer to the section “Dossier Protection - protect your order.”

If you decide not to add Dossier Protection: If something happens with the package, please get in touch with us at help@trydossier.ca, and we will work together to find a possible solution.

If you believe your package is lost, you need to file a report within 15-30 days of the tracking update. If you received a delivery confirmation but didn't actually receive the package, you have 5-10 days from the delivery date to file an issue. For damaged items, you have 7 days from the delivery date to report the issue.

*In the improbable case you received a damaged/broken bottle when contacting us, photos of the damaged items received are mandatory. A photo must have the perfume bottle's name tag and spray nozzle visible.

If the address provided at the time of ordering is inaccurate or incomplete, Dossier Protection will not cover the package. We highly advise customers to double-check their shipping information before placing an order to ensure timely and safe delivery of their package