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  • FAQ

    Common questions about the company and all the answers you need to get started discovering new fragrances.

    Our Offer.

    Are these real brand fragrances?

    Why are they so affordable? Do they have the same quality as brand perfumes?

    Are these fragrances long lasting?

    How long will the fragrance bottle last?

    Are the fragrances tested on animals?

    When do I get charged?

    I purchased perfumes on pre-order, what now?


    What is your return policy?

    How do I return an order?

    What should I do if my order is lost, damaged or stolen?


    What is layering and how is it done?

    How should I store my perfume?

    What does EDT and EDP mean?

    Where should I apply perfume?

    What is the diffusion of a perfume?

    Why can’t I smell my fragrance after a while?

    I have a question about fragrances, can I talk to you about it?


    Where do you currently ship?

    Can I change my shipping address?

    How much does shipping cost?

    When will my order ship?

    Can I cancel my order?

    What should I do if I have problems with the tracking ?

    What should I do if I have issues with my order ?

    Dossier Protection - protect your order.

    What are the Dossier Protection Policies?

    Does Dossier Protection cover stolen items?

    Dossier Protection Refunds vs. Replacements


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