Preguntas más frecuentes sobre la empresa y todas las respuestas que necesitas para empezar a descubrir nuevas fragancias.
Are these real brand fragrances?
We create blends inspired by brand fragrances, upholding the same high quality standards, in order to bring our customers an affordable alternative to their favorite designer perfumes. We are in no way affiliated with the mentioned brands.
Why are they so affordable? Do they have the same quality as brand perfumes?
By eliminating unnecessary packaging, advertising and prestige pricing that designer brands do, we managed to focus all our efforts on the quality of the fragrance and on delivering the exact same luxury scent, for a fraction of the price. For more information about our pricing check the transparent pricing section.
Are these fragrances long lasting?
They are designed to be very long lasting, just like designer fragrances, in some cases even longer, depending on the composition.
How long will the fragrance bottle last?
This depends only on your usage habits. On average a 50ml bottle, used one time a day, lasts about 2 to 3 months.
Are the fragrances tested on animals?
None of our products are tested on animals. Also, all our perfumes are vegan!
When do I get charged?
You pay your perfumes upfront. You also get free shipping for 3 products or more. Returns are always free. You can return any perfume you don’t like within 30 days after shipping, and we will refund you the full price.
Also, please note that shipping costs are not included in the refund if you ordered less than 3 items.
I purchased perfumes on pre-order, what now?
If your order contains a pre-order product, please note that we will hold the ENTIRE ORDER until the pre-order item is available to ship. Payments for orders containing a pre-order item will be charged at the time of placement. Unfortunately, during this time, we cannot split or combine any orders. If you have any questions, please contact our customer service team at firstname.lastname@example.org
What is your return policy?
Returns are always free. You can return any items that you don’t like within 30 days after shipping, and we will
refund you the full price. Nevertheless, we don't refund the shipping costs (if you order less than 3 products,
otherwise it's free).
If you want to return your item/s, you can download your free return label here , or you can either send us an email at
email@example.com, or you can write us on Facebook/Instagram.
If you'd like to return your item/s, we can only process this request once. So, you can return as many
items as you'd like, but they must be sent in the same return package (under one return label).
Please note that a picture of the item is required for a return to be authorized (this step is included in the return
Additional notes regarding perfumes
Keep in mind you are always welcome to test out all of our fragrances risk-free. This means you can open our
full-size bottle, give it a test, and if you don’t like it, simply ship it back to us.
All returned orders will be sent directly to the following charity: Give Back Box.
Rather than discard barely-used perfumes, we donate our returned perfumes to Give Back Box. This non-profit
collects items like our perfumes, as well as other discarded items from retailers and unwanted household goods from
consumers. Together, these donations create an inventory of helpful items that various charities can benefit from to
help carry out their mission (i.e., clothing for homeless shelters, uplifting perfumes for women’s shelters, household
goods for families in need, etc.)
Give Back Box has collaborated with more than 60 charities in the USA, Canada, and the UK. We are proud to be one of
How do I return an order?
First of all, you need to send the product back to us within 30 days of shipping. We will start the 30-day period
from the date of arrival indicated on the tracking code. After this time, no returns will be accepted, and we will not
be able to refund you.
You have 2 options:
- you can start the return process here.
- you can send an email to firstname.lastname@example.org so that we can help you out.
What should I do if my order is lost, damaged or stolen?
We have great news for you!
We’ve integrated Dossier Protection —a package protection solution—to give our customers the best possible delivery experience.
We do hope that never happens to you, but to be sure and stress-free, you can now protect your order against loss, damage, or theft that may occur during shipping by adding Dossier Protection at checkout.
If you add Dossier Protection to your order (with just a simple click at checkout), you can easily file an issue for a lost, stolen, or damaged package. The process is simple: you can report the issue at email@example.com and we will work with you to ensure you get the resolution you prefer: reorder or refund within 1-2 business days.
If your package is marked as delivered (stolen): you can file a claim with us that can be approved no earlier than 3 days and no later than 15 days from when it was marked delivered.
If your package is damaged: you can file a claim with us for damaged items, attaching photos of the package and item. You need to do that no later than 15 days from when the package was marked delivered.
If the package is lost: you can file a claim with us for a lost package that can be approved no earlier than 7 days and no later than 40 days from the last update.
For more information, please refer to the section “Dossier Protection - protect your order.”
If you decide not to add Dossier Protection:
If something happens with the package, please get in touch with us at firstname.lastname@example.org, and we will work together to find a possible solution.
If you believe your package is lost, you need to file a report within 15-30 days of the tracking update. If you received a delivery confirmation but didn't actually receive the package, you have 5-10 days from the delivery date to file an issue. For damaged items, you have 7 days from the delivery date to report the issue.
*In the improbable case you received a damaged/broken bottle when contacting us, photos of the damaged items received are mandatory. A photo must have the perfume bottle's name tag and spray nozzle visible.
If the address provided at the time of ordering is inaccurate or incomplete, Dossier Protection will not cover the package. We highly advise customers to double-check their shipping information before placing an order to ensure timely and safe delivery of their package
What is layering and how is it done?
Layering fragrances means wearing more than one fragrance at a time to create a unique, personalized scent. You can experiment any way you want with your favorite scents, for more information and tips regarding this technique, please refer to our Blog section.
How should I store my perfume?
It is recommended to keep perfumes away from direct heat or light and avoid subjecting them to drastic changes in temperature.
What does EDT and EDP mean?
Perfume types reflect the concentration of aromatic compounds in a solvent, which in fine fragrance is typically ethanol or a mix of water and ethanol. Various sources differ considerably in the definitions of perfume types.
The concentration by percent/volume of perfume oil is as follows:
- Eau de Parfum (EdP), Parfum de Toilette (PdT): 10 - 20% (typical ~15%) aromatic compounds. Sometimes listed as “eau de perfume” or “millésime”.
We recommend applying your perfume on pulse points (neck, wrists, behind ears etc.) or simply spritz in the air and walk through so that the scent can envelop you. For more tips and tricks and application methods, you can check our Blog section.
What is the diffusion of a perfume?
Diffusion refers to the way a perfume applied on your skin reaches the ones around you. A good perfume diffusion is neither distracting or overwhelming, for more information check out the related articles on our Blog section.
Why can’t I smell my fragrance after a while?
It’s a normal phenomena called nose fatigue, where the nose desensitizes itself when it gets used to the scent. Even though you can’t feel it, others around you still can, so go easy on reapplying the scent.
I have a question about fragrances, can I talk to you about it?
I have a question about fragrances, can I talk to you about it?We’ve got people who love chatting about all things fragrance-related, email us at email@example.com to get a quick, personal reply. Don’t worry—we check it constantly.
Where do you currently ship?
We ship anywhere in the CA.
Can I change my shipping address?
You can change your shipping address up to one hour after placing the order. We are unable to make any changes after this time frame due to the automated nature of our fulfillment. If your package was shipped via Canada Post, UPS, or TForce, you can request a redirect, although this may cause you to incur an additional fee. Dossier is not responsible for mis-delivered packages if the wrong shipping address, and we're unable to make changes on our end.
If you need to change a shipping address after an order has been placed, please reach out to Canada Post, UPS, or TForce to facilitate your request.
Our customer service department is available from 1 AM - 5 PM EST from Monday to Friday. If you send an email outside these hours, your request will be processed the following day.
How much does shipping cost?
Shipping costs CAD $9 if you order 1 or 2 fragrances.
Shipping is free when you buy 3+ fragrances.
When will my order ship?
Here’s how it works: you order, we process, then we ship.
Orders typically take 1-2 business days to process. Orders placed after 11 a.m. ET are processed the next business day. All orders are shipped from our warehouse in Ontario, so depending on where you are located, it can take between 3-7 business days to arrive. We ship Monday through Friday, excluding weekends and holidays.
After placing an order, you’ll receive a confirmation email. When your order is shipped, you will receive another email with your tracking link.
Can I cancel my order?
It is only possible to cancel your order for about one hour after the order is placed if your order has not been fulfilled yet. However, you can do it only if you contact us during business hours ( Monday to Friday: 1 AM - 5 PM EST ).
If you have any concerns with your order, please contact us at firstname.lastname@example.org as soon as possible.
What should I do if I have problems with the tracking ?
Our apologies. In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us via email@example.com, and we will investigate.
What should I do if I have issues with my order ?
While we are not responsible for lost, held, or damaged packages, we still want you to have the best experience with us. If you have concerns, please contact us at firstname.lastname@example.org to explain your situation, and we’ll do our best to resolve any issues.
Dossier Protection - protect your order.
What are the Dossier Protection Policies?
a) Marked As Delivered
Issues can be approved no earlier than 3 days and no later than 15 days from when it was marked delivered.
b) Stuck In Transit (Lost)
Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US)
File issues for damaged items with photos of the package and item (required) no later than 15 days from when it was marked delivered.
*If the address provided at the time of ordering is inaccurate or incomplete, Dossier Protection will not cover the package. We highly advise customers to double-check their shipping information before placing an order to ensure timely and safe delivery of their package
You can receive a refund for the Dossier Protection fee if your package has not yet been shipped. However, please note that once your package has been shipped, the protection fee becomes non-refundable.
Does Dossier Protection cover stolen items?
Yes! When you ensure your orders with Dossier Protection, stolen items are eligible for reorders or refunds.
Dossier Protection Refunds vs. Replacements
Refunds: When refunding an item, Dossier Protection covers the shipping costs and taxes, if the case.
Replacements: Dossier Protection will replace the items, but please note that items can only be replaced depending on in-stock availability. All replacements have Protection added for free!